Glossary

Welcome to the Bugsnap Glossary! This page provides definitions for key terms and concepts related to Bugsnap and bug tracking.

Bugsnap

Bugsnap: Bugsnap is a web application designed to facilitate bug reporting and issue tracking on websites. It provides a widget that users can use to capture screenshots, record videos, or send messages describing issues they encounter while visiting a website.

Widget

Widget: The Bugsnap widget is a small button that appears in the bottom left corner of a website. Users can click on the widget to access bug reporting options and submit bug reports to the Bugsnap dashboard.

Bug Report

Bug Report: A bug report is a submission made by a user through the Bugsnap widget to report an issue or bug they encountered while using a website. Bug reports typically include details about the problem, such as a description, screenshot, or video recording.

Issue Tracking

Issue Tracking: Issue tracking refers to the process of monitoring and managing reported bugs and issues through their lifecycle. Bugsnap's issue tracking system allows clients to assign statuses, priorities, and team members to reported issues for efficient resolution.

Status

Status: In the Bugsnap dashboard, each reported issue can be assigned a status that represents its current stage in the resolution process. Common statuses include Backlog, To-Do, In Progress, Done, and Canceled.

Priority

Priority: The priority of an issue indicates its importance or urgency. Bugsnap offers priority levels such as No Priority, Low, Medium, High, and Urgent to help clients organize and prioritize bug resolution.

Custom Message

Custom Message: A custom message is a personalized message that clients can set up to be displayed to users after they successfully submit a bug report through Bugsnap's widget. It allows clients to provide additional information or instructions to users.

API Key

API Key: An API key is a unique identifier used by Bugsnap to authenticate requests from client websites. It is essential for integrating the Bugsnap widget into a website and ensuring secure communication with the Bugsnap server.

Organization

Organization: In Bugsnap, an organization represents a client's account and settings. It includes information such as organization name, contact details, and integrations with third-party tools.

Team Member

Team Member: Team members are individuals invited by the client to collaborate on issue resolution within the Bugsnap dashboard. Each organization can have multiple team members with different access levels and roles.

Integrations

Integrations: Bugsnap offers integrations with third-party tools like Slack, Discord, and Microsoft Teams. These integrations enable real-time notifications when new bug reports are submitted, facilitating prompt issue resolution.

Webhooks

Webhooks: Webhooks are a way to send data from Bugsnap to custom endpoints or applications. Clients can use Webhooks for more flexible and customized integrations with other tools or services.

Dashboard

Dashboard: The Bugsnap dashboard is the central hub where clients can view and manage all reported issues, customize settings, and collaborate with team members for issue resolution.